Austin, Texas, United States Identify newsworthy stories write engaging, comprehensive press releases write and pitch stories to. please login to your account to continue: Email or Phone: Password: Forgot your password Forgot your email OR Login with Google Facebook LinkedIn Twitter If you do NOT have an account please create an account using the form below: If you do not have an email address, please create one here. In their time using InvGate Service Desk as a cloud-based service, Harmony Public Schools has seen a 300% increase in service request fulfillment, and a 71.5% improvement in resolution, wait, and response times. Harmony Public Schools Mar 2022 - Present 1 year 1 month. We currently have 550 agents and we want to reach about 1,200.”, Martin added. “The agreement we reached with InvGate was a success in terms of business value and benefits in fact, we want to have all Harmony employees using the tool. In Martin’s words: “ most of the ITSM systems available in the market are designed for companies, but we are a school and our system of priorities, routing, and communication is totally different from that of a traditional company.” Finally, they went with InvGate Service Desk, which permitted the right level of customization to fit their needs. But the cost, the rigidity of their functionality, and the complexity of navigation were obstacles to overcome. Martin Nuñez, Service Desk Manager, began an active search, evaluating about a dozen tools including SysAid, ServiceNow, and Zendesk, among others. Their previous service desk provider had support hours that didn’t align with their needs. Erika also holds a Master of Arts in elementary education. Because of this, they were faced with certain unique logistical challenges when it came to routing each request based on the location, and ensuring a speedy and effective fulfillment thereof. Erika was born and raised in Kissimmee and is a proud product of Osceola County public schools. Harmony’s headquarters are located in Southwest Management District, Houston, Texas. They have 550 service desk agents servicing 4500 employees. The first school was founded in Houston in 2000, and since then Harmony has grown in all major areas of Texas, forming six school districts. Through a collaborative environment, Harmony offers students from traditionally underserved communities the opportunity to excel with project-based learning, developing the necessary skills to become global citizens. Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM).
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